Rapid Repair Request
Submissions received through the Tencarva Rapid Repair Request system will be handled by your closest branch within 24 hours or sooner.
Please provide as much information about your application, pump or equipment, in order to help us provide you with an accurate quote. If the issue is considered an EMERGENCY please call 336-665-0250 and ask to speak with the Repair Department. Please inform the phone attendant that is it considered an emergency situation.
Though not required, the following page will allow you to upload digital photos of the equipment which can also help in identifying the equipment and possibly the cause of problems.
Customer Equipment Form
The safety of our employees many times start with you and the accurate information you provide. Please do not take this responsibility lightly.
See attached recent image of a mechanic’s hand who thought the liquid in the pump being disassembled was water (as claimed on the customer equipment form), that turned out to be strong Hydrogen Peroxide. The contents of the pump looked like water. It was later discovered that the liquid was different than what was shown on the form. Suppose it was some other chemical?
Please do your part to keep all our employees safe.